ResourcesSocial Inclusion Playbook

How to build an inclusive digital building logbook and why it is important

What is social inclusion?

Social inclusion and inclusive design embraces diversity, ensuring that products and environments are accessible, usable, and enjoyable for people with a wide range of abilities, ages, and background.

By considering varied user needs and limitations, inclusive design fosters innovation, extends market reach, and enhances user satisfaction and loyalty.

Read more about social inclusion

How to …?

Include relevant stakeholders

Incorporate accessibility into development

Understand user needs and limitations

Design inclusively

Apply an inclusive design project approach

How is inclusion practised in the DBL pilots?

Measure impact over time

Meet EU’s regulatory compliance and standards

Tools & templates

In this overview you find tools and templates that you can print out and use them individually or in group. The templates are pre-designed exercises that serve as a framework for creating documents, designs, or projects. They provide a starting point, where you can build on.

A group of people looking at documents on a table
Inclusive stakeholder mapping

Mapping out all possible interesting stakeholders

Two women looking at papers on a wall and adding postits
Persona

Understand your target audience

The picture shows a poster with various post its and arms of people working on it
Customer journeys

Capture your end user’s wants and needs

A woman presenting a poster in a meeting with colleagues
Inclusive recruitment

Include all population groups

Two people looking at a laptop's screen
Interviews & user testing

Listen to what users experience

Two hands holding a leaflet
User research methods selector

Choose the right qualitative method for the analyses of your project

User feedback methods selector

Continuous improvement based on the right metrics

This Social Inclusion Playbook is the result of a collaboration between: